Welcome to DCAM Digital (accessible via dcamdigital.com). We value your trust and are committed to safeguarding your personal data and privacy. This Privacy Policy outlines how we collect, utilize, and protect your information when you browse our website, interact with our services, or make a purchase.

1. Information We Collect

When you interact with our store, we collect details necessary to process your transactions and improve your experience:

  • Contact & Identity Details: Name, phone/mobile number, email address, billing address, and physical shipping address.
  • Payment Data: Payment transactions are securely processed through trusted third-party payment gateways (Razorpay). DCAM Digital does not store or access your credit/debit card numbers, UPI PINs, or net banking passwords on our servers.
  • Order & Technical Information: Purchased items, order history, IP address, device specifications, browser type, and cookie identifiers for analytics and performance optimization.

2. How We Use Your Information

We utilize the collected information strictly for legitimate commercial and customer-support purposes:

  • Fulfilling, packaging, and dispatching your orders via logistics partners (Shiprocket).
  • Sending transactional notifications, order updates, invoices, and shipment tracking links via SMS, WhatsApp, or email.
  • Responding to technical questions, warranty queries, and replacement requests.
  • Ensuring website integrity, monitoring technical errors, and preventing fraudulent transactions.
  • Serving relevant marketing campaigns or product updates (only where prior consent or relevant interest applies).

3. Data Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal information to third parties. We share data only with verified partners essential for operations:

  • Payment Processing: Razorpay (encrypted, PCI-DSS compliant checkout).
  • Shipping & Logistics: Shiprocket and integrated courier networks to facilitate pan-India doorstep delivery.
  • Analytics & Advertising: Meta (Facebook/Instagram Pixel) and Google Analytics to understand traffic behavior and evaluate ad effectiveness.

4. Cookies and Tracking Technologies

Our website utilizes essential and performance cookies to remember cart contents, user preferences, and session data. You can manage or disable cookies through your browser settings; however, disabling cookies may impact your checkout experience.

5. Data Security

We implement industry-standard administrative, physical, and technical security protocols—including Secure Sockets Layer (SSL) encryption—to protect your personal information against unauthorized access, loss, alteration, or disclosure.

6. Contact Information & Data Inquiries

For questions regarding this policy, to request data deletion, or to update your contact details, please contact us:

  • Support Email: care@dcamdigital.com
  • WhatsApp Helpline: +91 7814365488
  • Operational Hours: Monday – Saturday | 10:00 AM – 6:30 PM IST