Welcome to DCAM Digital. By accessing our website (dcamdigital.com), browsing our catalog, or purchasing smart surveillance and electronic products, you agree to comply with and be bound by the following Terms and Conditions.

1. General Overview

  • This website is owned and operated by DCAM Digital. Throughout the site, the terms “we”, “us”, and “our” refer to DCAM Digital.
  • By using this platform or completing an order, you confirm that you are at least 18 years of age or accessing under parental/guardian supervision.

2. Products, Accuracy & Pricing

  • We strive to present product specifications, imagery, technical capabilities, and pricing with complete accuracy. However, slight technical adjustments, manufacturer firmware iterations, or packaging variations may occur.
  • Product prices and availability are subject to change without prior notice.
  • We reserve the right to limit order quantities or cancel orders placed with pricing or technical inaccuracies.

3. Orders, Payments & Cancellations

  • Payments: All online orders are processed via encrypted and secure third-party payment gateways (Razorpay). By completing a purchase, you verify that you are authorized to use the chosen payment source.
  • Order Cancellations: Cancellations are accepted only prior to product dispatch. Once a parcel is handed over to our logistics partner, it must be handled via our formal Replacement Policy.

4. Shipping, Delivery & Inspection

  • Consignments are dispatched via logistics partners (Shiprocket) across India within our standard delivery timelines.
  • Customers must inspect parcels upon arrival. Any parcel with significant outer transit damage should be noted or refused.
  • A clear, continuous unboxing video is required to substantiate transit damage or missing part claims.

5. Warranty & Technical Support

  • Electronic hardware and surveillance systems carry manufacturer-backed warranty terms as detailed on product listings.
  • Warranty covers manufacturing defects and functional failures under normal operating use. It does not cover damage caused by power surges, water ingress (on non-waterproof units), unauthorized physical modifications, or improper manual installations.

6. Limitation of Liability

DCAM Digital shall not be held liable for indirect, incidental, or consequential damages resulting from product misuse, third-party network interruptions, electrical faults, or data loss associated with surveillance equipment.

7. Governing Law & Jurisdiction

These Terms and Conditions and any separate agreements related to our services are governed by and construed in accordance with the laws of India, subject to local applicable jurisdiction.

8. Customer Support

For inquiries, policy clarifications, or post-purchase assistance:

  • Email: care@dcamdigital.com
  • WhatsApp Helpline: +91 7814365488
  • Support Schedule: Monday – Saturday | 10:00 AM – 6:30 PM IST