Shipping & Delivery Policy

At DCAM Digital, we prioritize secure and swift delivery for all our smart surveillance and electronic products. We partner with India’s leading logistics network (via Shiprocket) to ensure safe pan-India shipping.

1. Order Processing & Dispatch

• Dispatch Timeline: All verified prepaid orders are packed and dispatched within 24 to 48 business hours.
• Operational Days: Orders are processed Monday through Saturday, excluding national and public holidays.

2. Estimated Delivery Timeframes

Delivery schedules vary by region:

• Metro Cities: 2 to 4 business days.
• Rest of India: 4 to 7 business days.
• Remote or Rural Locations: 7 to 10 business days depending on courier accessibility.

3. Shipping Charges

• We offer Free Standard Shipping across India on all eligible prepaid orders unless specified otherwise on specific promotional offers.

4. Tracking Your Order

• Once your consignment is dispatched, you will receive an automated SMS and email notification containing your Courier Partner Name and Tracking/AWB Number.
• Real-time tracking updates can be monitored directly through the tracking link provided.

5. Transit Damages & Damaged Parcels

• If the outer packaging appears torn, tampered with, or damaged at the time of delivery, please refuse the delivery or document the condition before accepting.
• Please remember to record a complete unboxing video when opening your package to facilitate swift damage claims or replacements.

6. Support & Inquiries

For shipping updates, delayed packages, or address adjustments prior to dispatch:

• Email: care@dcamdigital.com
• WhatsApp Support: +91 7814365488
• Support Hours: Monday to Saturday | 10:00 AM – 6:30 PM IST