Thank you for shopping at DCAM Digital. We are dedicated to providing high-quality smart surveillance and electronic products. Please review our refund, return, and replacement policy below.

1. Replacement Guarantee (7 Days)

We offer a 7-day replacement window from the date of delivery under the following conditions:

• The product arrived damaged, defective, or non-functional.
• The received item is incorrect or does not match the specifications ordered.

To be eligible for a replacement, the item must be in its original packaging with all included accessories, user manuals, and warranty cards.

2. Mandatory Unboxing Video Requirement

To prevent transit fraud and process claims swiftly:

• Customers must record a continuous, uncut unboxing video starting from the sealed outer courier parcel.
• Any physical damage or missing components must be clearly visible in the footage.
• Requests for transit damage without an unboxing video may be declined.

3. Cancellations & Refunds

• Pre-Dispatch Cancellations: If you cancel an order before it has been dispatched, a 100% full refund will be initiated immediately.
• Non-Availability of Replacement: If a defective item cannot be replaced due to stock unavailability, a full refund will be issued.
• Refund Processing Time: Approved refunds are processed back to the original payment method (UPI, Debit/Credit Card, Net Banking) via our payment gateway within 5 to 7 business days.

4. Warranty & Technical Assistance

Most of our surveillance cameras and hardware carry a 1-Year Standard Manufacturer Warranty. If your product develops a technical glitch after the 7-day initial window, our technical support team will assist you with troubleshooting, repair, or warranty service.

5. Contact Customer Support

For any questions, return requests, or replacement assistance, reach out to our helpdesk:

• Email: care@dcamdigital.com
• WhatsApp Helpline: +91 7814365488
• Business Hours: Monday to Saturday | 10:00 AM – 6:30 PM IST